Our Lifetime Guarantee

All of our Glass Drinking Straws have a lifetime guarantee on them, we make them with durable borosilicate glass. However, we realize that sometimes they may break, chip, or crack. In the event that this happens, we will happily replace your straw.

Replacing your glass straw is simple!

If you order a replacement, we will send you a free clear glass straw – the only thing you’ll need to pay for is shipping and handling. We’ll need you to fill out the form below to send us the required information so we can get things processing. 

If the straw had an accent of some kind and you want that re-applied, there is a fee depending on the accent. Be sure to let us know if you want the re-applied.

Right now replacements are taking a Little bit longer, we are a 3 -4 person crew but only 1 person who takes care of the replacements.  It is around 2 weeks but during our busy season it might be about a month.  You can always check in if you feel it has been too long. I, Kattie not only works on the computer but I also sew, do shipping and work our retail space in Seattle.  So we greatly appreciate your patience. 

Thank you for contacting us and using this small business to help you go plastic straw free!