FREE SHIPPING ON ORDERS $70 OR MORE WITHIN THE U.S
*not including discounts
All of our Glass Drinking Straws have a lifetime guarantee on them, we make them with durable borosilicate glass. However, we realize that sometimes they may break, chip, or crack. In the event that this happens, we will happily replace your straw.
If you order a replacement, we will send you a free clear glass straw – the only thing you’ll need to pay for is shipping and handling. We’ll need you to fill out the form below to send us the required information so we can get things processing.
If the straw had an accent of some kind and you want that re-applied, there is a fee depending on the accent. Be sure to let us know if you want the re-applied.
Right now replacements are taking a Little bit longer, we are a 3 -4 person crew but only 1 person who takes care of the replacements. It is around 2 weeks but during our busy season it might be about a month. You can always check in if you feel it has been too long. I, Kattie not only works on the computer but I also sew, do shipping and work our retail space in Seattle. So we greatly appreciate your patience.
Thank you for contacting us and using this small business to help you go plastic straw free!
Want to see how durable our straws really are?
Check out what happens when our glass meets concrete!
Most importantly, please take a picture of your broken straw. Email that picture to GLASSDRINKINGSTRAWS@GMAIL.COM. We need the picture in order to process your replacement. Here’s some things to keep in mind:
Measure your glass straws’ length so we can be sure to send you the correct size.
Note the diameter of your straw; LIL SIPPER is 7mm, CLASSIC is 9.5mm, SMOOTHIE is 12mm, BOBA/BUBBLE TEA is 16mm wide.
Then please fill out the form. →
This is all the information we will need to process your order. Once we have all your information we will send you a link so you can pay for shipping and handling. Then we’ll get to work recreating your straw!